FAQ– BauBax
Ships to US, CA, EU, UK, SG, JP, HK, AU, NZ, KR, IL


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Shipping and Delivery

  • How soon do you ship the order?

    Once the order is placed, it takes 1-3 business days for our warehouse to process and ship the order. Orders placed on Friday/public holiday are processed on Monday/next business day.
  • Do you offer free shipping?

    Shipping is not always free but sometimes we will run offers for free shipping.  The shipping charges will depend upon the number of products in your order. To find out the shipping, please add the required number of products to the cart and proceed to the checkout page which has the shipping cal...
  • Where do you ship?

    We ship to the following countries: USA, Canada, Europe, United Kingdom, Singapore, Japan, HongKong, Australia, New Zealand, South Korea, Taiwan, Thailand, United Arab Emirates & U.S. Outlying Islands Please note we are able to ship duty free to USA only. Duties & Taxes will be charged ...
  • Do you offer duty-free shipping?

    We ship duty-free within the US only. For other international orders, please note that international shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. BauBax ship...
  • Do you offer express shipping / Can I expedite my order?

    Currently, we are not able to offer express shipping. We are looking to offering this service very soon.
  • How can I track my order?

    You will receive your tracking number once your shipment has been scanned by the carrier and a notification email will be sent to you. Simply click on the tracking number in the email and it will take you to the tracking link where you will be able to see the status of your shipment. We request t...
  • How long will it take for my order to arrive?

    Once shipped orders are expected to be delivered in approximately 7 to 10 business days for USA & for International orders the expected timeline is approximately 3-4 weeks.  Please note deliveries are not attempted on weekends or holidays.
  • I do not wish to accept my order due to import duties.

    We understand that import duties can be high in some countries. Unfortunately, we are not able to ship duty-free internationally and this information is made available at the checkout page. Rejecting receipt of a package (a.k.a., "Return to Sender", or "RTS") is considered returning the package w...
  • I need to reschedule the delivery of the package

    Once the order is shipped, we have limited control over the delivery of the shipment. The best way would be to reach out to the carrier directly and request them to reschedule the package as per your convenience. If the carrier is not able to accept your request, please email us on support@bauba...
  • My package shows delivered but I have not received it.

    If your tracking says that the package is dropped off at the front door/porch, we suggest you check your mailbox and with your neighbors and families first. If you still cannot find it, please reach out to us on support@baubax.com within 7 days so that a lost claim can be filed. BauBax is not res...
  • Why was my order shipped separately?

    Sometimes orders are shipped separately depending on which location the inventory is available or the box size accepted by the carrier. If your order is shipped separately you will receive separate tracking numbers.
  • Can I choose the carrier to make the delivery of my order?

    We are currently not able to offer a choice of carrier. If your address is reachable only by a specific courier, it is advisable to consult our support team before you place your order.