Frequently Asked Questions

Order Related

13 articles in this Topic

• Where is my order?
• How will I know when my order has been processed?
• I want to change my address on the order.
• I wish to cancel my order.
• I need to add more items to my order
• Do you have any stores?
• How do I change the billing address in my order?

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Shipping and Delivery

11 articles in this Topic

• How soon do you ship the order?
• Do you offer free shipping?
• Where do you ship?
• Do you offer express shipping / Can I expedite my order?
• How can I track my order?
• How long will it take for my order to arrive?
• I do not wish to accept my order due to import duties.

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Discounts

5 articles in this Topic

• Where do I enter the promo code while placing the order?
• Can I use more than one promo code on an order?
• Can I use my discount coupon on clearance/survival sale?
• I forgot to add the promo code while placing the order. Can you apply it for me?
• Why isn't my promo code working?

BauBax Jacket with 25 Features

9 articles in this Topic

• Are the jackets machine washable?
• Do all the jacket styles have all the 25 features?
• Does the blanket / footrest come with the jacket?
• Do you accommodate special sizes like tall, plus, petite?
• How does the pillow work?
• I did not receive an instruction manual with my order.
• Is the bomber suitable for tropical climates?

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Returns and Exchanges

1 article in this Topic

• What is your return & exchange policy?

Payments

8 articles in this Topic

• Can I pay on delivery?
• Can I use my Baubax gift card to place an order on Baubax?
• Can you tell me how much your products will cost in my currency?
• Is it safe to you a credit card / debit card on your website?
• What forms of payment do you accept?
• What is an authorization failure?
• Why is my payment verification taking so long?

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Travel Pants

19 articles in this Topic

• Are the Baubax T-shirts also made of the same fabric as the Baubax pants?
• Are the pants suitable for hiking or other such outdoor activities?
• Are the pants water resistant?
• Are your materials ethically sourced?
• Do women's pants come with multiple inseam choices?
• Have you used Organic Bamboo? Are your pants free from harmful chemicals?
• How does this blend work in different weather conditions?

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Travel Shoes

20 articles in this Topic

• Why you will love our shoes?
• What are the shoes made from?
• Are the Travel Shoes machine washable?
• Will the shoes need to be continually sprayed/treated over time? (will the water resistant ability deteriorate over time?)
• What is the difference between your water-resistant shoes to other competitors 100% waterproof technology?
• Are your shoes waterproof?
• What is the difference between the breezy and the loungy shoes? Are both breathable?

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