Frequently Asked Questions

• Where is my order?
• How will I know when my order has been processed?
• I want to change my address on the order.
• I wish to cancel my order.
• I need to add more items to my order
• Do you have any stores?
• How do I change the billing address in my order?

See all articles in Order Related →

• How soon do you ship the order?
• Do you offer free shipping?
• Where do you ship?
• Do you offer duty-free shipping?
• Do you offer express shipping / Can I expedite my order?
• How can I track my order?
• How long will it take for my order to arrive?

See all articles in Shipping and Delivery →

• Where do I enter the promo code while placing the order?
• Can I use more than one promo code on an order?
• Can I use my discount coupon on clearance/survival sale?
• I forgot to add the promo code while placing the order. Can you apply it for me?
• Why isn't my promo code working?

• Are the jackets machine washable?
• Do all the jacket styles have all the 25 features?
• Does the blanket / footrest come with the jacket?
• Do you accommodate special sizes like tall, plus, petite?
• How does the pillow work?
• I did not receive an instruction manual with my order.
• Is the bomber suitable for tropical climates?

See all articles in BauBax Jacket with 25 Features →

• What is your return & exchange policy?

• Can I pay on delivery?
• Can I use my Baubax gift card to place an order on Baubax?
• Can you tell me how much your products will cost in my currency?
• Is it safe to you a credit card / debit card on your website?
• What forms of payment do you accept?
• What is an authorization failure?
• Why is my payment verification taking so long?

See all articles in Payments →

• Why you will love our shoes?
• What are the shoes made from?
• Are the Travel Shoes machine washable?
• Will the shoes need to be continually sprayed/treated over time? (will the water resistant ability deteriorate over time?)
• What is the difference between your water-resistant shoes to other competitors 100% waterproof technology?
• Are your shoes waterproof?
• What is the difference between the breezy and the loungy shoes? Are both breathable?

See all articles in Travel Shoes →

• Do referral rewards expire?
• How can I tell if a friend has used my code? / How can I tell if I have earned a reward?
• How do I refer a friend? / How does this referral program work?
• Is there a limit to the number of people I can refer? Is there a limit to the number of rewards I can earn?
• What conditions must be met for me to earn the reward?
• What if a friend signs up but forgets to use my link or code? / Can my friend apply my referral code after making a purchase?
• What rewards can I earn?

See all articles in Referral Program →